Cone staff balances compassion, efficiency
I am writing to commend the staff of Moses Cone Hospital for its deep commitment to customer service and compassionate treatment. In the last 10 years, my family has spent time in a number of hospitals. This summer, we made several visits to the emergency room at Cone and had a family member hospitalized there twice.
While there is no way to make hospitalization completely pleasant, our experience at Cone was the best we've had. The key difference in care I noted, even from the same hospital a few years ago, is the personal warmth shown by the staff. From pre-admissions staff to nurses to cleaning crews, everyone responded to requests for assistance promptly and courteously. Each employee seems to have been told their first priority is to help, regardless of job description.
There is no time in life when people feel more vulnerable or out of control than in a hospital. There are few employees anywhere more stressed and overworked than in a hospital. This combination creates a huge potential for conflict, short tempers and misunderstanding. Cone seems to have gotten the balance of efficiency and compassion right, and the community should be very proud of the quality of its hospital.
Patricia Boswell
Greensboro
Comments (2)
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Patricia, If you and your family have had positive experiences at Cone, things have had to change drastically since 2001. My experience there that year is why I call it the hospital from hell. I would never voluntarily go there again. It would be because I was unconscious and could not say "Do not take me to Moses Cone".
Posted on October 3, 2005 9:19 AM
Amen, Yvonne. I second that.
Patricia must of had her experiences on one of their unusually "good" days.
Evidently we missed those particular days.
Posted on October 3, 2005 9:34 AM