Unhappy TV purchaser receives poor treatment
In Lorraine Ahearn's column (Jan. 30), I read where a local upstanding, professional person, Dave Colin, bears mistreatment.
In attempting to get a part for his expensive television set sold to him by Sears, he gets hurry-scurried away by police. It brings me to ask why a department store or shop (especially Sears) is offending people and having someone arrested.Was the sales person thinking Colin was a terrorist? Everyone has the right to shop and stay in a store — stores are looking for customers.
Colin's improper service for his TV puts a black mark on Sears' "hospitality,"and I know that neither I nor anyone who realizes what strange and undignified treatment Colin got will ever set foot in Sears again. The employee was in the wrong, not Colin.
Sandra R. Appel
Greensboro
Comments (2)
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"The store offered a loaner TV, which Colin declined, because his set is wired through the wall."
There is so much left out of Ahearn's story.
Sounds like the fabled Mr. Colin may have done more than just demanded his money back. I would be interested to hear the other side of the story.
I worked in customer service at the store management level for several years, and I have a certified image of folks like Mr. Colin seared in my memory.
Posted on February 10, 2008 8:30 AM
Mr. Colin expected Sears to refund money on a TV he'd owned for a substantial amount of time. He needed to go through the manufacturer, and not hassle the store employees, to get it fixed. He couldn't get that through his head, so he took a trip to jail. Too bad, so sad.
Posted on February 10, 2008 9:58 AM