A Time Warner refund?
Am I the only one asking this? After spending 45 minutes speaking to four different people on my cell phone about my Internet connection not working, the best answer I received was a person willing to make an appointment within two days to have a look.
I would like to know that if Time Warner is going to charge for time spent on the Internet, can we expect a discount or refund for time not spent on the Internet because of lack of services paid for?
David Manley
Summerfield
Comments (3)
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Anybody who would spend spend 45 minutes on the phone talking to four different people is an absolute idiot . . .
Posted on April 8, 2009 6:21 AM
David,
Yes, you should tell them they must pro-rate your bill to account for the time you did not have service. They are obligated to do so under the law.
Posted on April 8, 2009 9:33 AM
Monica, that’s pretty harsh. So what would you do, O Brilliant One, to solve the problem? Its easy to bash so now do the hard part and give a workable solution.
Posted on April 8, 2009 12:41 PM