Chinks in Dell's Armor
In the midst of Winston-Salem's 30 days of welcoming Dell, international media have been questioning, if not excoriating, the city and state's prize possession.
Slate's Daniel Gross links to a bevy of articles (some require subscriptions to get the full article) and charts. He also links to Jeff Jarvis, who has chronicled his problems with Dell's customer service on his blog.
Both are great reading and I highly recommend the Financial Times article (and the whole paper, for that matter) he mentions.