AT&T to improve consumer rebates
AT&T North Carolina has agreed to improve its rebate program for Internet customers, according to an announcement today from the N.C. Attorney General's office.
The telecommunications provider, which recently announced plans to bulk up its infrastructure in North Carolina and expand its wireless coverage here, has agreed to provide DSL-related rebates to eligible N.C. consumers within 60 days of receiving a paper or electronic rebate claim. AT&T also has promised to keep detailed records of rebate complaints from the state's consumers.
Since January of last year, the attorney general's office has received 16 complaints from AT&T customers who experienced problems with rebates for DSL service. Those complaints have since been resolved.
AT&T, which absorbed Cingular last year, also is in the process of adding new cell sites throughout the Triad, as part of a three-year investment of more than $530 million. Areas included in the enhanced wireless rollout are throughout Greensboro, along Highway 52 north of Winston-Salem, along Interstate 40 between Winston and Statesville, north of Burlington in growing residential areas, Clemmons and along Interstate 85 in the Lexington area.
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