U.S. Airways Woes, Part XXIV
Does this company ever stop to think that maybe one reason they face such financial trouble is a lack of customer service? 200 flights canceled from Charlotte, countless others delayed, all because of a runway project. I'm a fan of safe facilities for planes, but why not schedule this project ahead of time rather than call folks not 72 hours before their flights?
Or maybe I'm just pissed off they "forgot" to pack my luggage Monday morning on my flight back from Philly.
