Public relations vs. journalism
PR does not have a duty to tell the truth according to an audience of over 260 public relations executives (and me). 138 voted against the motion in last night's PR Week sponsored debate that "PR has a duty to tell the truth", vs 124 for. (Via Martin Stabe.)
That gem comes from across the pond, but I wonder how close the results would be from PR professionals here. I'm surprised the vote is as close as it was. The argument that a public relations professional's first duty is to his/her client and their message makes rings true to me, based on my dealings with PR firms and political spinners.
Not surprisingly, the primary reason that PR folk in the room gave for not telling the truth is, well, the media. Journalists were to blame, they said, because journalists constantly sought out tension, discord and disruption. PR executives had to protect their clients from them and, when necessary, fib/be economical with the truth/lie.
I'm not sure they are protecting their clients from us so much as they are protecting their clients from revealing too much. It is true that we have a bias in favor of conflict, but so much of "news" is rooted in conflict between people. Much of the time we're dealing with PR execs it is because they are promoting a product, person or event, and we're trying to get questions answered about it....occasionally about information they don't want to reveal.
Chris Roush at Talking Biz News interviews a PR officials that sheds some light on the relationship between PR and journalism.
If the CEO or the head of marketing makes the decision not to release information, the PR advisor can try to persuade him or her, but ultimately has to line up with that corporate decision. I think Kurt Eichenwald's Enron book, "Conspiracy of Fools," illustrates the great efforts that some PR people make to convince management to release critical information and to be open and honest with the press, and how sometimes that advice is ignored to the detriment of the company, its shareholders and other stakeholders.
On the other hand, a good reporter should be able to find out much of what he or she needs to know by good old-fashioned reporting -- picking up the phone, talking to sources, reading public documents, talking to industry competitors, executives who have left the company, etc. And some reporters still use an old reporter's trick: call the CEO early in the morning before the assistant or other gatekeeper comes in and ask your questions. As a PR practioner, I'm not advocating that approach (always go through the PR person), but as a former reporter, I know it sometimes works.
My experience is that the reporter who gets things the old-fashioned way irritates the PR practioner to no end.
For the record, Hope Heyman, who is quoted above by Roush, lists some things we do wrong -- you can read those yourself in #4 -- and she's on target more often than I'd like.
Friday update: With big corporations now hiring public relations firms to pay fake bloggers to plant favorable opinions of the businesses online, many political bloggers are concerned that candidates, too, will hire people to pretend to be grass-roots citizens expressing views. From the Boston Globe via Romenesko.
Comments (16)
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"138 voted against the motion ... that "PR has a duty to tell the truth"
Well, at least they're honest about it.
:-)
re "the great efforts that some PR people make to convince management to release critical information and to be open and honest..." - I read recently someone expressing this as "The PR exec is management's conscience".
- which is a nice way of looking at it, although it does imply that the moral reasoning is on the level of "don't do that, or you'll be found out and punished".
one question, John - do you know if, when journalists-to-be get a degree in Communications, they get both the PR and the journo training?
Posted on February 22, 2007 6:03 PM
Forget PR (in which, for a time, I once worked). Don't people have a duty to tell the truth?
Posted on February 22, 2007 6:33 PM
Lex wrote:
"Don't people have a duty to tell the truth?"
No.
And people have no obligation to talk to reporters, either.
Posted on February 22, 2007 11:13 PM
Appreciate the insight into your thought process on truth, jaycee. Of course, no one has to talk to reporters. That's hardly the question.
Anna, I don't know the answer, but perhaps one of the communication majors around here can answer it?
Posted on February 23, 2007 8:58 AM
> With big corporations now hiring public relations firms to pay fake bloggers... many political bloggers are concerned that candidates, too, will hire people to pretend to be grass-roots citizens
what's scary is - from my area at least - how widespread this practice *already* seems to be. Quick&dirty way to estimate it - get your commenters on the record as to whether they think payola punditry is evil.
Posted on February 23, 2007 9:12 PM
As someone who gets spun, mislead or lied to on a fairly regular basis, I find this conversation kind of funny. But I cover politics, and the only way to keep from crying to laugh.
With regard to the J-school question: I went to U of Md. for my MA. There were a few pr kids in some of the basic classes. Never saw them much and we didn't hang out. I've heard of a few schools (maybe even mine) moving the PR major to the biz school, which is where it belongs.
PR is not the practice of journalism. They have some skills in common, but serve very different types of masters.
With regard to political blogging: Anna's right, we'd be fools to think it's not already happening. Maybe not always in the straight cash-for-comment sense. But campaigns and causes are hiring people to be websters or getting existing staff to extend what they do for the cause to the online realm. And those people don't always declare their allegiances so you can tell.
I’ve said it before and I’ll say it again: blogs are just tools. For all our optimism about the technology, it’s just a complex compilation of 1s and 0s that does nothing to adjust human nature. (Axes are useful for both chopping down trees, beheading snakes and going on bloody horror-movie-style rampages. Think of a blog as a really geeky axe.)
If you’re a lying, deceitful, Machiavellian hack in the real world, no piece of software is going to change that. It might, just might, make it easier to do your work though.
Posted on February 23, 2007 11:16 PM
I was a Communications major, and we were were all on the journalism track with no marketing/PR classes. They started something right around the time I got there called "Integrated Marketing Communications" that was basically for future PR/ad types.
Posted on February 24, 2007 12:33 AM
Thanks Mel, for the first-hand knowledge.
and Mark, "Think of a blog as a really geeky axe" is wonderful.
Posted on February 24, 2007 8:01 PM
One last point, which I'm sorry I didn't make earlier: I don't know about jaycee's background in public relations, if any. But I have one: in New York, in the early 1980s, for a small but aggressive agency whose clients included UN agencies, think tanks, investment banks and manufacturers.
We informed. We definitely promoted. (I had greater coups, but my most fun was getting Sports Illustrated to mention the new, football-shaped conference table the Green Bay Packers had put in their corporate HQ. It was manufactured by a client of ours, a different part of the same company that made Kimball grand pianos, because they knew how to bend wood.)
But we didn't "spin" -- i.e., mislead -- and we didn't lie. That, the president made quite clear, was unacceptable.
Posted on February 26, 2007 1:49 PM
Lex, in the post to which I responded you specifically said you were NOT referring to PR people. You said, "Forget PR, don't people have a duty to tell the truth?"
Everyday folks have no legal responsibility to tell the truth. Most do, some don't.
On the same note, do reporters have any obligation to tell the truth? Or are they free to use "some" facts to support their position without giving the reader the whole story? Does a reporter's parsing or "cherry-picking" relevant information constitute a "lie" by omission?
Inquiring minds want to know.
Posted on February 26, 2007 3:27 PM
Well, now, jaycee, you have inserted the word "legal" into the discussion, a qualifier not there earlier.
Yes, jaycee, our reporters have a duty to seek and tell the truth. I would say that purposely omitting facts to support a position in a news story is a lie. (Happens in opinion pieces and even in comments here all the time.)
Posted on February 26, 2007 3:33 PM
OK, Mr. Robinson, let's say ANY responsibility to tell the truth. The answer is still "No." Again, this refers to everyday folks and not to PR people, as specified by Lex.
The only "legal" responsiblity, of course, would be under oath in a court of law.
Thanks for the comment on reporters.
Posted on February 26, 2007 4:37 PM
I admit that your answer surprises me, jaycee. Why don't you think that citizens have no duty to tell the truth? Much of civilized society stands firmly upon the belief that people are truthful.
Posted on February 26, 2007 4:47 PM
I believe that people are truthful, too. But I don't think a "duty" exists, especially for everyday folks in everyday situations.
You won't go to jail for telling a lie, except in a legal situation.
Why do you think that everyday folks have an "obligation" to tell the truth to a news reporter?
Posted on February 26, 2007 5:44 PM
I wasn't necessarily talking about "to a news reporter." The obligation/duty/responsibility is to society, not to a reporter. Civilized society is built upon the idea that people are honest and it breaks down when they aren't. If the presumption is, as it is in many sports, that an illegal action is OK so long as it not caught, then I'd suggest that society is the loser. I think that most people understand that, too. Plus, it's easy to be caught in a lie and enough times being caught and your personal credibility goes down the toilet.
Posted on February 26, 2007 5:54 PM
Forget legal obligation for a moment, jaycee, and ponder the concept of the promise, which is a subset of telling the truth. A lot of philosophers, religious-studies professors and various other researchers place the promise second only to forgiveness as an abstract concept that makes civilization possible. It gives humankind at least limited control over the future, allows at least limited predictions (needed to test hypotheses in scientific theory, among other places) and lays the basis for the contract, as understood in ancient times and today.
We could presume no duty to tell the truth, then, but a lot of what makes life as we know it good and the future exciting would go by the boards. And part of what gives us the right to take part in whatever good there might be in that construct is the understanding of other people that we'll tell the truth, at least as we understand it.
Posted on February 28, 2007 8:55 AM