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Measuring a newspaper's vitality

There are many different ways to measure the vitality of the Web site -- traffic, unique visitors, interaction, time spent, among others.

With the newspaper, measures are quirkier, more arbitrary and wildly inaccurate. As retailer John Wanamaker said, "Half the money I spend on advertising is wasted; the trouble is I don't know which half."

So I use a variety of anecdotal measures: I watch what people read and don't read when I'm out and about; I note how long papers lay neglected on driveways; and I track e-mails, letters to the editor, phone calls, comments on Debatables.

I also watch my wife. In the world of categorizing the newspaper "consumer," there are readers, who approach the paper as if it were a book, and there are users, who go through the paper looking for information they can use to do something.

My wife is both. She reads the Sports section first, and I know it's a good section if I am finished with the front section before she's finished with Sports. If she moves to the features section too quickly, I know we've failed in her first course.

The other measure I use is the number of times a section comes to me transformed into a newsprint jigsaw puzzle. This morning, she clipped out three or four features in the Life section -- a couple recipes, an advice column and a household tips column. Information worth clipping, filing and using. Could she have gotten it online? Of course, but the point is that she didn't...and probably wouldn't have thought of looking for that specific recipe. It just came to her, sounded tasty and appeared simple to prepare.

Some days, in our household, disappointment is getting a complete, whole newspaper.

Comments (6)

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GSO Resident said:

How about an update on how the new web format is working ? The previous one was impossible to navigate and I maybe spent two minutes going through it. I canceled my daily print edition about six months ago. I view this site several times a day totaling an hour or so.

Holden said:


Speaking of Newspapers with vitality -
How 'bout that Rhino?

John Robinson said:

Feel free to talk about their vitality, Holden, at their editor's blog. :)

GSO, I've asked our Web gurus to respond from their point of view. I like it much better. That said, we're moving to an open source system soon, which, we hope, will give us and you more flexibility. We'll see.

Joe R. Stafford said:

What is the criteria to get a post posted. I understand the exclusion for bad language, personal attacks, et. However, posts that are designed to help the News & Record be a better newspaper are often not posts. What goes?

John Robinson said:

What are you referring to? Comments on this blog? I delete very few. Those deleted come under the category of personal attacks and profanity.

GSO Resident, we think that last year's redesign has helped us in several areas including making it easier to find articles. Unique visitors in January 2008 were up nearly 23 percent from the same month in '07, which we think is a reflection of a better site. That said, the site is always a work in progress. We have a long list of features we plan to implement. We are moving to a new publishing system early in the 2nd quarter, so hopefully you'll see us add new things soon after that.

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