Waiting around at DSS
Been to the Greensboro social services office recently? If you have, you were probably there awhile.
The waiting time at the Greensboro office jumped from 47 minutes in February to nearly 102 minutes in July, reports DSS director John Shore. There's more waiting around at the High Point office, too. The wait times there jumped from 15 minutes in March to 54 minutes in July.
The numbers reflect the time from which someone sees the receptionist until the time a worker takes that person back for an interview, Shore said in a memo to the DSS board.
"We view the times in Greensboro as unacceptable," he wrote.
The department is working on the problem, he wrote, but the memo does not offer a reason as to why the wait times have increased. People visit the offices for issues related to Medicaid, Food Stamps, and other social programs.
Comments (1)
To report abuse of the comment feature on this site, please use the feedback form at the bottom of any page.
What is so bad wating 53 min. for free food and medical service I had to work longer than that to pay for it.
Posted on October 4, 2006 9:08 PM