Water bills
From the city of Greensboro:
The City of Greensboro Water Resources Department recently mailed more than 7,200 bills with a bill date of February 11 for billing cycles 15 and 16. Due to a calculation error in the computer program, charges for sewer, stormwater and household hazardous waste were not included on some of the bills.All residents in cycles 15 and 16 who received a City water bill with a billing date of February 11 should disregard it. The Water Resources Department will revise these bills and mail them during the week of February 18. The revised bills will include a due date extension. If you normally pay your bill by automatic bank draft, the draft will occur on the new due date, using the corrected amount. We apologize for any inconvenience caused by this error. If you have questions, please contact Jeff Kimel at 373-2639.
Comments (1)
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I'm Jeff Kimel and I am the Manager for billing for Water Resources. I want to offer my sincere apology for the billing error in cycles 15 and 16. For this, I take sole responsibility as Manager of the Division. The error that occurred was something we had not seen before and steps are now being taken to ensure it does not happen again. This is especially important as we begin phasing in all of our quarterly accounts to monthly billing. My plans are to have everyone within the city limits on montly billing by the end of the calendar year. This will start with our southern residents (cycles 21-28) within the next couple of months.
I want to thank the News and Record and other media outlets for getting our billing error information out in a timely matter.
jeff
Posted on February 14, 2008 9:32 AM